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Customs and Duties

Please note that international orders may be subject to customs and duty fees, which are the responsibility of the customer. JettPacks Official is not responsible for any additional fees incurred during the shipping process.

Eligible Returns, Exchanges, and Refunds

At JettPacks Official, we want our customers to be completely satisfied with their purchase. If for any reason you are not satisfied with your order, we offer eligible returns, exchanges, and refunds within 30 days of your purchase.

To be eligible for a return, exchange, or refund, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

Exemptions

Please note that custom-made and custom-packaged products are exempt from our return, exchange, and refund policy. These products are created specifically for you and cannot be resold.

Shipping and Delivery Costs

Shipping and delivery costs will vary depending on your location and the shipping method you choose. You will be able to view the shipping costs during the checkout process before you finalize your purchase.

Shipping and Delivery Delays

While we strive to provide our customers with a fast and efficient shipping process, there may be times when unforeseen circumstances cause delays. In such cases, JettPacks Official is not responsible for any shipping or delivery delays caused by weather, carrier issues, or any other circumstances beyond our control.

Lost or Stolen Packages

If your package is lost or stolen during the shipping process, please contact us immediately so we can assist you in filing a claim with the carrier. JettPacks Official is not responsible for lost or stolen packages after they have been shipped.

Conclusion

At JettPacks Official, we are committed to providing our customers with the highest quality jetpacks and related accessories. We understand the importance of receiving your order in a timely and efficient manner, which is why we have created this shipping and delivery policy to ensure a smooth and hassle-free shopping experience. If you have any questions or concerns about our shipping and delivery policy, please do not hesitate to contact us. We are always happy to assist our customers in any way we can.